Accessibility Statement

Cleaner Ealing Accessibility Statement

This accessibility statement explains how Cleaner Ealing works to make its online information and digital services accessible to everyone in the Cleaner Ealing area. We want as many people as possible to be able to use our website and any related digital tools, including residents, visitors, local businesses, and community groups.

We aim to provide clear information about cleaner streets, waste and recycling, and local environmental services in ways that are easy to understand, perceive, and navigate. We are committed to continuous improvement of accessibility so that people with different needs can use our services independently and with confidence.

Our accessibility standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines set out how to make web content more accessible for people with a wide range of access needs, including people with visual, hearing, cognitive, and motor impairments.

Our goal is for the Cleaner Ealing online content to be:

Perceivable so that content can be accessed in different ways, including with assistive technologies

Operable so that users can navigate and interact with content using different input methods

Understandable so that information and interface elements are clear and predictable

Robust so that content works well with current and future assistive technologies

Screen-reader support

The Cleaner Ealing website is designed to be compatible with modern screen readers. We aim to use clear page structures, headings, and meaningful text labels so that people using screen readers can move through pages quickly and understand the purpose of each section.

Images that convey important information are given alternative text so that the same information is available to people who cannot see the image. Decorative images are marked so that screen readers can skip them.

We also work to ensure that form fields, buttons, and controls on Cleaner Ealing pages are announced clearly by screen readers, including error messages and confirmation messages.

Keyboard navigation

You should be able to use the Cleaner Ealing website without a mouse. We aim to ensure that all interactive elements can be reached and used with a keyboard alone.

We focus on:

Logical tab order, so that moving through the page using the tab key follows a sensible sequence

Visible focus indicators, so you can see which element is currently selected when navigating by keyboard

Keyboard access to all main features, including menus, search, and forms

If you find any part of the site that cannot be accessed with a keyboard, you can contact us so we can investigate and fix the issue where possible.

Accessible content and design

We aim to use clear language and consistent layouts so that information about Cleaner Ealing services is easier to understand and use. We try to avoid unnecessary jargon and explain any required technical terms.

Text and background colours are chosen to provide sufficient contrast for most users, and text can be resized using standard browser tools. Where we provide documents, we are working to ensure they are available in accessible formats wherever possible.

What we are doing to improve accessibility

We are continually working to improve the accessibility of Cleaner Ealing information and services. This includes regular checks of key pages, updating content to follow accessibility best practice, and responding to feedback from users about barriers they encounter.

As services for the Cleaner Ealing area develop, we will review new content and features to make sure accessibility is considered from the start.

Contact for accessibility requests and feedback

If you experience any difficulty using Cleaner Ealing online information or services, or if you need information in a different format such as large print, easy read, audio, or another accessible format, you can contact us using the contact details provided on the Cleaner Ealing website contact page.

Please include details of the page or service you were using, what you were trying to do, and any assistive technologies you use. This helps us understand the issue and work towards a solution.

We take accessibility feedback seriously and will consider all reasonable requests to make Cleaner Ealing content and services more accessible for everyone in the local area.