Privacy Policy

Cleaner Ealing Privacy Policy

This Privacy Policy explains how Cleaner Ealing collects, uses, shares and protects personal data relating to current and prospective customers within the Cleaner Ealing service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and relevant data protection law. By using Cleaner Ealing services or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Ealing customers and prospective customers located in the Cleaner Ealing service area. It covers personal data collected through our services, our website, written communications, and any other interactions you may have with Cleaner Ealing in the course of enquiring about, booking, or receiving cleaning or related services.

Types of Personal Data We Collect

Cleaner Ealing collects and processes different categories of personal data depending on how you interact with us. The main types of data we may collect include:

Contact details such as name, postal address, billing address, and any other address where services are provided.

Communication details such as your preferred contact method and records of communications between you and Cleaner Ealing, including enquiries, complaints and feedback.

Service information such as details about the property where services are provided, access instructions you choose to share, and information needed to plan, deliver and manage your cleaning services.

Account and transaction data such as customer reference numbers, booking history, services requested, dates and times of services, payment status and invoice details.

Technical and usage data such as information collected when you visit our website, including basic device and browser details and general usage patterns, where this is necessary for the secure and effective operation of the site.

We do not intentionally collect special category data such as health information or data relating to your beliefs. If you choose to provide such information because it is relevant to the safe delivery of services, we will treat it with particular care and only use it where necessary.

How We Collect Personal Data

We collect personal data directly from you when you contact Cleaner Ealing, request a quote, make a booking, enter into a contract for services, or communicate with us in any way. We may also collect data when you visit our website or interact with any online forms that we provide.

In some cases we may receive limited personal data from third parties where this is necessary to provide services you have requested, for example where a landlord, letting agent or another household member provides your contact details to arrange cleaning services. In these cases we take steps to ensure that the information has been shared lawfully.

Lawful Basis for Processing Personal Data

Cleaner Ealing relies on several lawful bases under the UK GDPR to process your personal data. The main bases are:

Contractual necessity, where processing is required to enter into or fulfil a contract with you for the provision of cleaning or related services. This includes handling enquiries, managing bookings, delivering services, processing payments and communicating with you about your account.

Legitimate interests, where processing is necessary for our reasonable business purposes and does not unfairly impact your rights. This may include improving our services, managing our business operations, handling queries and complaints, and maintaining security and integrity of our systems and staff.

Legal obligation, where we must process certain data to comply with legal or regulatory requirements, such as tax, accounting or health and safety obligations.

Consent, where we rely on your explicit agreement to process data for a particular purpose that is not covered by the bases described above. If we rely on consent, you will be informed at the point of collection and you may withdraw your consent at any time.

How We Use Personal Data

We use personal data for the following purposes:

To provide, manage and improve Cleaner Ealing services, including booking, scheduling, and completion of cleaning tasks.

To manage our relationship with you as a customer, including responding to enquiries, sending necessary service communications, and handling compliments, complaints and disputes.

To process payments and maintain accurate financial and transaction records.

To monitor service quality, train staff and enhance the efficiency and safety of our operations.

To comply with legal, regulatory and professional obligations, including record-keeping and responding to lawful requests from authorities.

We do not sell your personal data to third parties.

Data Sharing and Processors

Cleaner Ealing may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy or where we are legally required to do so. These parties may include:

Service providers and data processors who act on our instructions to support the delivery of our services. This may include companies providing booking systems, payment processing, accounting support, information technology and system maintenance, or secure data storage.

Professional advisers such as accountants or legal advisers, where necessary for the management and protection of our business.

Public authorities or law enforcement agencies where we are under a legal obligation to disclose personal data or where disclosure is necessary to protect the rights, property or safety of Cleaner Ealing, our staff, customers or the public.

When we use data processors, we ensure that appropriate contracts and safeguards are in place. These contracts require processors to keep personal data secure, to use it only in accordance with our instructions, and to comply with applicable data protection laws.

Data Retention

Cleaner Ealing retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The specific retention period will vary depending on the type of data and the context in which it is processed.

In general, we retain customer and service records for a period that enables us to handle queries, maintain accurate financial and tax records, and demonstrate compliance with our legal obligations. When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with an identifiable individual.

International Transfers

Where we use service providers located outside the United Kingdom, or where data may be accessed from outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. This may include using providers in countries that benefit from an adequacy decision or implementing standard contractual clauses or equivalent protections to ensure that your personal data remains protected.

Data Security

Cleaner Ealing takes the security of personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and routine review of our security practices. While no system can be guaranteed to be completely secure, we aim to ensure that the level of protection we provide is appropriate to the risks involved.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations. Your key rights include:

The right of access, which allows you to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how it is used.

The right to rectification, which allows you to ask for inaccurate or incomplete personal data to be corrected or updated.

The right to erasure, sometimes called the right to be forgotten, which allows you to request that we delete your personal data in certain circumstances.

The right to restriction of processing, which allows you to request that we limit the use of your personal data in certain situations.

The right to data portability, which in some cases allows you to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to transmit it to another controller.

The right to object, which allows you to object to certain types of processing based on our legitimate interests. We will stop processing your data for such purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or unless processing is required for legal claims.

Where we rely on consent as a lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how Cleaner Ealing handles your personal data, you may contact us using the contact methods published on our website or other official communications. We may need to verify your identity before responding to your request.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the UK data protection regulator. Details of how to contact the regulator and submit a complaint are available directly from the regulator.

Changes to This Privacy Policy

Cleaner Ealing may update this Privacy Policy from time to time to reflect changes in our services, our data processing activities or legal requirements. The most current version will always apply to the personal data we hold. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.